Senior Manager, Product Marketing – Risk & Customer Lifecycle
FICOFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
“FICO is seeking a highly motivated Senior Manager, Product Marketing – Risk & Customer Lifecycle to join our Platform Solutions & Customer Lifecycle Team. In this role, you will establish FICO as the definitive voice for solving risk management challenges across the financial services customer lifecycle, from credit origination to fraud management to collections. You will drive go-to-market strategies, messaging, and positioning for credit risk management, regulatory compliance, portfolio risk assessment, and enterprise risk management for our financial services clients. You will work closely with product management, sales, enablement, and the broader marketing team to define, communicate, and demonstrate the value that FICO technology can create for Chief Risk Officers, Credit Risk Managers, Compliance Officers, and other risk-focused executives around the globe. This role requires a deep understanding of FICO's technology and the ability to translate complex technical concepts into clear, customer-focused messaging that helps FICO land new logos, retain existing clients, and migrate legacy clients onto our flagship Platform technology.” – Director, Product Marketing
What You’ll Contribute
Develop sharp, differentiated messaging showcasing how FICO Platform can address AI-driven approaches to risk management solutions, tailored to Chief Risk Officers, Credit Risk Managers, Compliance Officers, Risk Analytics Leaders, and Portfolio Management Leaders. Collaborate with sales leadership and field marketing to identify market gaps and content opportunities.
Partner with product management and other cross-functional stakeholders to ensure messaging alignment across net new acquisition, Platform retention, and legacy migration initiatives. Partner with market insights team for market research and competitive analysis initiatives to identify key differentiators in the risk management domain.
Collaborate and align with product management, corporate strategy, market insights and other functional teams to ensure approved messaging and activation/launch frameworks for high-quality content focused on risk use cases such as credit origination and underwriting automation, credit decisioning, fraud monitoring, regulatory compliance considerations, and collections and recovery optimization strategies.
Translate complex technical concepts into clear messaging for business and technical audiences, working with brand and creative teams to develop visually engaging collateral, while producing global and regional messaging frameworks that address market-specific regulatory requirements and risk challenges.
Equip sales and partner teams with tools and materials to enhance sales effectiveness, conduct training sessions and workshops on risk use cases, positioning, and objection handling while creating repeatable frameworks that scale knowledge across global teams.
Establish yourself as a subject matter expert on risk management use cases in financial services including credit origination, credit risk management, portfolio risk assessment, regulatory compliance, and collections optimization, understanding how FICO Platform capabilities tie to risk outcomes while staying current on regulatory frameworks, risk management best practices, and competitive dynamics in the financial services risk technology market.
What We’re Seeking
Bachelor's degree in Marketing, Risk Management, Business, or related field; MBA is a plus.
7+ years of experience in product marketing, solution marketing, or related roles in financial services technology with focus on risk management solutions.
Demonstrated expertise in credit risk management, enterprise risk, regulatory compliance, or related domains with strong understanding of financial services risk lifecycle.
Knowledge of regulatory frameworks and regional banking regulations.
Excellent written and verbal communication skills with proven track record of developing successful product marketing campaigns.
Highly collaborative working style with ability to influence stakeholders and drive organizational alignment. · Previous experience with risk management platforms, decisioning technologies, or competitive solutions (SAS, Experian, Equifax, etc.).
Bonus: International marketing experience with understanding of regional regulatory differences across NORAM, EMEA, LAC, or APAC.
Bonus: Multilingual capabilities (especially Spanish, Portuguese, or Asian languages).
Our Offer to You
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie
The targeted base pay range for this role is: $110,000 to $173,000 with this range reflecting differences in candidate knowledge, skills and experience.
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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy