Sr. Manager, Marketing Operations

With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. 

Sur La Table is evolving into a fully integrated marketing organization. As we scale, how work is planned, prioritized, sequenced, and funded becomes a core business capability. The Sr. Manager, Marketing Operations is the planning authority for the Integrated Marketing Team (IMT).

This role determines when and in what order marketing happens, translating enterprise strategy into executable, financially sound marketing plans. Operating upstream of execution, this leader ensures ambition aligns with capacity, sequencing, and investment guardrails.

This role does not manage creative production or day-to-day delivery. Creative Operations owns execution and production governance. Marketing Operations owns planning, prioritization, and financial feasibility.

• Lead quarterly and monthly marketing planning cycles
• Translate strategy into sequenced, scoped marketing plans
• Establish prioritization frameworks and define levels of effort
• Surface trade-offs and feasibility risks early
• Own accountability for the final marketing plan

• Own marketing-level financial planning and forecasting
• Align investment to business drivers and growth priorities
• Model capacity assumptions and identify constraints
• Partner with Creative Operations to align planning with production reality
• Marketing Operations owns business-level planning; Creative Operations owns production budget execution.

• Consolidate inputs across Integrated Marketing, Channels, Merchandising, Stores, and Digital
• Provide visibility across concurrent initiatives
• Prevent portfolio conflicts and sequencing breakdowns
• Escalate unresolved conflicts to VP/SVP when necessary

• This role has authority to:
• Sequence marketing priorities
• Define planning frameworks
• Establish feasibility guardrails
• Model trade-offs and escalate blockers

• This role does not:
• Set campaign strategy
• Define creative direction
• Manage production or asset delivery

• Focus: Marketing planning & portfolio prioritization
• Time Horizon: Monthly through annual planning cycles
• Orientation: Operational strategy & governance
• This is not a project management role. It is an upstream planning and financial orchestration role.

• 7–10+ years in marketing operations, portfolio planning, or integrated marketing strategy
• Experience leading planning cycles and cross-functional prioritization
• Strong financial acumen with forecasting experience
• Ability to operate strategically while managing operational detail
• Prior people management experience preferred
• Experience partnering with creative and production teams

• Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
• AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
• Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies.

• Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce CSC.
• Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
• Step 3: Participate in deep-dive interviews with CSC leadership focused on your experience, product mindset, and operational thinking.
• Step 4: Offer. We’ll move fast for the right candidate.

For US-based candidates, this posting is intended for candidates that reside in the following states:

AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY.

Our preference is for candidates who reside near our hubs in Northwest Indiana, Austin, Texas, and Toronto, Ontario.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com. 

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.