Operations & Marketing Support Specialist (EDB)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

ROLE OVERVIEW:
We are seeking a highly organized and proactive Operations & Marketing Support Specialist
to support a growing residential construction business. This role will streamline operational
workflows, improve quoting efficiency, strengthen client communication, and support digital
marketing efforts. By enabling the owner to focus on site work and strategic growth, you will
play a key role in the business’s long-term expansion. If you thrive in fast-paced
environments and enjoy contributing directly to business success, this role is for you.

KEY RESPONSIBILITIES:

Administrative & Operational Management

• Manage daily administrative tasks, including email management, scheduling, and document organization.
  
• Maintain digital project documentation, permits, and records.
  
• Input leads and update CRM information daily.
  
• Generate weekly reports on project progress and team hours.
  
• Ensure Estimating Online and Wonderbuild are consistently updated.
  

Quoting, Estimation & Client Engagement Support

• Prepare initial quote documentation for new leads.
  
• Complete material take-offs from plans.
  
• Gather subcontractor quotations and follow up daily on outstanding items.
  
• Draft client responses and assist with appointment scheduling.
  
• Send regular project updates and manage client information in the CRM.
  

Financial & Compliance Record-Keeping

• Match supplier invoices to corresponding jobs daily.
  
• Enter job-related financial data weekly.
  
• Reconcile basic expenses monthly.
  
• Follow up on outstanding client payments weekly.
  
• File financial documents digitally.
  
• Track compliance requirements such as certifications and safety checks monthly.
  

Digital Marketing & Brand Presence

• Create and schedule social media posts (e.g., Instagram) three times weekly using project photos.
  
• Research and compile content for a new website.
  
• Assist in drafting monthly marketing emails or newsletters.
  

Requirements

• At least 2 years of experience in administrative support, operations, or a similar role (construction/trades experience preferred).
  
• Proficiency with project management or accounting tools (e.g., Wonderbuild, Xero, Estimating Online, or similar).
  
• Excellent organizational skills with strong attention to detail.
  
• Strong written and verbal communication skills.
  
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  
• Proactive and resourceful problem-solving abilities.
  
• Comfortable learning and optimizing new software and tools.
  
• Experience managing social media and creating business-related content.
  

ADDITIONAL EXPECTATIONS:

• A proactive, solution-focused approach to all tasks.
  
• Openness to implementing new systems and process improvements.
  
• High reliability and ownership of delegated responsibilities.
  
• Commitment to reducing the owner’s administrative workload and supporting improved work-life balance
  

Independent Contractor Perks

• HMO Coverage in eligible locations
  
• Permanent work from home
  
• Immediate hiring
  

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