Marketing Operations Specialist

About Knightscope 

Knightscope is a security technology company building the Nation’s First Autonomous Security Force. The Company combines autonomous machines, advanced software, and human expertise to help protect people, property, and critical infrastructure. Knightscope’s long-term mission is to make the United States of America the safest country in the world

Location: Onsite or Remote 

Job Summary

Knightscope is seeking a Marketing Operations Specialist to own and execute the systems, data, and processes that power our go-to-market engine. This role is responsible for ensuring our marketing and revenue infrastructure runs effectively, scales with growth, and supports clear, reliable pipeline and reporting.

About the Role

This is a hands-on role. You will spend a significant portion of your time building and operating directly in HubSpot, while also improving how systems and processes work across marketing and sales. Success in this role means taking ownership, identifying what’s broken or inefficient, and fixing it.

Key Responsibilities

HubSpot Administration and Execution

• Own day-to-day administration of HubSpot across Marketing, Sales, and Service hubs
• Build and maintain workflows, automations, lifecycle stages, lead routing, and data structures
• Create and manage dashboards and reporting for marketing performance, pipeline, and conversion metrics
• Identify issues or gaps in the system and implement improvements

Marketing and Revenue Operations

• Support and improve lead lifecycle management from first touch through sales handoff
• Maintain clear definitions for lifecycle stages, handoffs, and funnel metrics
• Ensure accurate attribution and reporting across campaigns and pipeline
• Partner with marketing and sales teams to improve conversion rates and process efficiency

Data Integrity and System Alignment

• Maintain CRM and marketing database health, including data hygiene, deduplication, and field structure
• Support integrations between HubSpot and other systems such as NetSuite, analytics tools, and sales platforms
• Work cross-functionally to ensure data consistency and alignment across teams

Technology and Process Optimization

• Help manage and optimize the marketing technology stack for performance and scalability
• Evaluate tools and identify opportunities to reduce inefficiencies or redundancy
• Document processes, build workflows, and create operational clarity across teams

Cross-Functional Collaboration

• Partner closely with Marketing, Sales, Finance, and Operations teams
• Provide clear recommendations based on data and system insights
• Support adoption of tools and processes through documentation and enablement

Required Qualifications

• 5–8 years of experience in marketing operations, revenue operations, or similar roles
• Strong hands-on experience with HubSpot (workflows, automation, reporting, lifecycle management)
• Experience supporting CRM integrations and working across systems (NetSuite experience is a plus)
• Strong analytical mindset with experience building reports and interpreting funnel and pipeline metrics
• Comfortable working cross-functionally with marketing, sales, and operations teams
• Detail-oriented with a focus on data accuracy and process consistency
• Builder mindset with a willingness to execute and improve systems directly
  

Why This Role Matters

This role ensures Knightscope’s marketing and revenue systems actually work as the company grows. You will play a key part in improving how leads are managed, how data is structured, and how teams operate day to day. Your work will directly impact pipeline visibility, operational efficiency, and the ability to scale.

Compensation & Benefits

• Base Salary: $110- $130k (DOE)
• Equity: Stock options
• Benefits: Medical, dental, vision, 401(k), paid time off
• Location Requirement: Full-time, on-site at Sunnyvale HQ or Remote