Director, Performance Marketing

Job Title:

Director, Performance Marketing

Job Description

The Director, Account Management is a senior client and people leader responsible for driving long-term customer value, revenue growth, and partnership expansion across a portfolio of complex accounts. This role owns executive-level client relationships, sets account strategy, and leads high-performing account teams to deliver measurable business outcomes for both clients and the organization.
The Director serves as the voice of the customer internally and the strategic steward of the account externally, ensuring alignment between client needs, operational delivery, and account growth.

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Key Responsibilities

Client Leadership & Growth

• Own executive-level relationships across major accounts, acting as the primary escalation point and trusted advisor
• Develop and execute multi-year account strategies focused on retention, expansion, and value creation
• Identify and convert embedded and organic growth opportunities, including upsell, cross-sell, and scope expansion
• Lead contract negotiations, renewals, pricing discussions, and amendments to maximize long-term value
• Proactively manage risk, anticipate client concerns, and drive resolution before issues escalate

Financial & Commercial Accountability

• Maintain full ownership of account financial performance, including revenue forecasting, margin optimization, and profitability
• Partner with Finance and Operations to ensure predictable forecasting, strong pipeline hygiene, and operational efficiency
• Monitor competitive dynamics and protect accounts from erosion through differentiated value and superior execution

Team & Organizational Leadership

• Lead, coach, and develop Account Management leaders and teams, fostering a culture of accountability, ownership, and continuous improvement
• Set clear performance expectations tied to growth, customer outcomes, and client satisfaction
• Enable team success through playbooks, best practices, and scalable processes
• Champion diversity of thought, collaboration, and high employee engagement

Strategy, Operations & Cross-Functional Alignment

• Collaborate closely with Creative, Product, IT, Delivery, and Finance to achieve seamless, end-to-end client experiences
• Ensure contractual commitments are translated into executable plans and successfully launched
• Drive consistent communication standards with a “no surprises” mindset
• Leverage data, CRM insights, and performance metrics to inform decisions and drive continuous improvement
• Capture and scale intellectual capital, lessons learned, and client innovations across the organization

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Bachelor’s degree required (MBA or equivalent experience preferred)
• 10+ years of progressive experience in account management, customer success, or client leadership
• 10+ years leading complex, enterprise-level client relationships
• Proven experience managing large contracts, renewals, and negotiations
• Strong business acumen with experience in data-driven decision-making
• Expertise in CRM platforms (example: Salesforce), forecasting, and performance management
• Exceptional executive communication, storytelling, and influencing skills

Core Competencies

• Strategic Account Leadership
• Executive Presence & Influence
• Financial & Commercial Acumen
• People Leadership & Talent Development
• Cross-Functional Collaboration
• Problem Solving & Risk Management
• Client-Centric Decision Making

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

The base salary range for this position is $148,500.00 - $165,000.00, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The position will be posted for 2 weeks from its posting date of May 12, 2026.

Physical and Mental Requirements
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
 

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation
 

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
 

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

Location:

USA, OR, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE