Digital Marketing Coordinator

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method.

Job Description:

Key Responsibilities

• Coordinate digital marketing services across franchisee accounts, from setup through ongoing changes to clean wind-down.
• Process service changes accurately and within established timelines, tracking each request through completion.
• Edit, update, and publish marketing content to keep franchisee-facing websites accurate and current.
• Manage marketing tasks and small projects from request through delivery.
• Serve as the primary point of contact for routine franchisee inquiries, delivering timely and solution-oriented responses, and escalating complex issues when needed.
• Coordinate requests across franchisees, brand marketing teams, and other internal stakeholders, communicating status clearly along the way.
• Maintain accurate records of account activity and service changes and help improve processes that increase efficiency and franchisee satisfaction.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field; equivalent combination of education and relevant work experience will be considered.
• 0–2 years of experience in marketing, project coordination, customer service, or a related field.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Strong customer service orientation and problem-solving abilities.

It should be understood that no job description can encompass every responsibility and therefore should not be interpreted as all-inclusive.

Threshold Brands is an Equal Employment Opportunity Employer that maintains a diverse and inclusive work environment. 

Salary Range: $50,000 - $55,000

WORKING AT THRESHOLD BRANDS

This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in balance between work-life, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing, and business coaching that adds real value.

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities.

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting MaidPro, Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Sir Grout, Granite Garage Floors, Mold Medics and Miracle Method. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re all over the map, with more than 400+ franchise locations across North America.

COMPANY CULTURE

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.