Digital Marketing Assistant

Description

Lyons Magnus leads the food industry with creativity and innovation, crafting top-quality products across all manufacturing phases, from raw materials to marketing. With over 2000 diverse items for industrial ingredient and food service sectors, Lyons caters to leading restaurant chains nationally and internationally.

At Lyons, our diverse and talented staff is the heart of our organization. We foster a thriving work environment where employees are engaged in shaping both the company's and their own future.

We're looking for a motivated, hands-on Ecommerce Marketing Assistant to join our growing team. This is a unique opportunity for someone early in their career who wants to build real experience across the full ecommerce stack—from digital paid advertising and listing strategy to day-to-day operations, product data, and customer support. You'll have meaningful ownership across multiple channels from day one, with room to grow. 

Pay: $21.00–$26.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Location: Remote
Travel: Approximately 10% 

Requirements

Core Responsibilities: 

• Assist in building and managing Amazon PPC campaigns including Sponsored Products, Sponsored Brands, and Sponsored Display 
• Support the development and execution of paid advertising strategy on Amazon with a focus on ACoS, ROAS, and revenue growth 
• Pull and analyze weekly performance data for assigned SKUs (sales, sessions, conversion rate) and share findings with the ecommerce lead 
• Assist in developing and refining product listings, A+ content, and brand store assets on Amazon 
• Support broader DTC digital marketing initiatives including email campaigns, promotions, and product launches 
• Assist with loading copy and images to Amazon and DTC storefronts; QA live pages for accuracy and compliance 
• Monitor listing health (suppressed listings, Buy Box status, content errors) and resolve issues with Amazon support and internal teams 
• Maintain accurate product metadata including titles, bullets, descriptions, images, UPCs, and GTINs 
• Manage product feed updates and GDSN entries; validate distributor and digital catalog data for accuracy 
• Coordinate with Creative and QA teams to ensure on-platform assets match approved images and copy 
• Monitor Seller Central daily including orders, messages, shipments, stranded inventory, and returns 
• Track inventory levels across Amazon and Shopify; flag reorder needs and support restocking coordination with the fulfillment team 
• Coordinate with the fulfillment team on routing and inbound prep 
• Manage inbound customer inquiries via phone, email, Amazon messages, and chat with a professional, solutions-focused approach 
• Handle order management on Shopify and Amazon Seller Central including refunds, replacements, and escalations 
• Respond to Amazon A-to-Z claims and customer messages in accordance with platform guidelines 
• Build and maintain a customer FAQ and standardized response library for consistent, efficient support 
• Surface recurring customer issues and product feedback to inform operational and marketing decisions

 Knowledge, Skills and Abilities: 

• Familiarity with Amazon Seller Central including order management, customer messaging, and Amazon policy familiarity 
• Working knowledge of Shopify for order management and customer account resolution 
• Analytical mindset with the ability to pull reports, interpret performance data, and make iterative recommendations 
• Strong written and verbal communication skills; professional and empathetic tone for customer interactions 
• Highly organized, detail-oriented, and comfortable following and building SOPs 
• Self-directed; able to manage multiple workstreams and prioritize in a fast-paced environment 
• Proficiency with Google Workspace and/or Microsoft Office (Excel/Sheets: VLOOKUP, filters, pivot basics) 
• Proactive problem solver who asks the right questions and escalates when necessary 

 Required Qualifications: 

• Class work or internship experience in digital marketing, ecommerce, or a related role 
• Strong written communication skills and a professional tone for customer-facing interactions 

Preferred Qualification:

• Experience managing Amazon PPC campaigns; familiarity with Sponsored Products, Sponsored Brands, or DSP 
• Experience with tools such as Helium 10, Jungle Scout, or comparable Amazon analytics platforms 
• Previous work in CPG, nutrition, or regulated consumer products 
• Familiarity with Google Ads, Meta Ads, or other paid digital channels 
• Demonstrated experience with Amazon Seller Central and/or Amazon Advertising (PPC) in a professional context