Client Advocacy Marketing Intern

About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Job Title:                       Client Advocacy Marketing Intern

Reports to:                   Director of Client Advocacy

DEPARTMENT:            Client Success

LOCATION:                  Remote

Position Overview

The Client Advocacy Marketing Intern will support the Client Advocacy and Marketing teams through data analysis, reporting, forecasting, and presentation development. This role offers hands-on experience working with customer insights, Salesforce data, branding initiatives, and strategic marketing projects. The intern will collaborate cross-functionally to help identify trends, improve data quality, and support future client engagement strategies.

Key Responsibilities

• Build various data visualizations and perform analytical reporting to support client advocacy initiatives
• Review Salesforce records to identify and resolve duplicate accounts and client entries
• Analyze testing center data and assist in developing forecasting models to support strategic planning
• Partner with the Marketing team, including Amy Dulara and Allison Hallock, to learn branding standards, marketing strategy, templates, and style requirements
• Analyze and interpret Net Promoter Score (NPS) data to identify trends and actionable insights
• Compare Salesforce reporting data with previously provided documentation to validate consistency and accuracy
• Develop presentations summarizing year-over-year findings, trends, and projected expectations for future survey results
• Support ongoing reporting and client experience improvement initiatives

Qualifications

• Pursuing a degree in Marketing, Business, Data Analytics, Communications, or a related field
• Strong analytical and organizational skills
• Experience with Microsoft Excel, PowerPoint, and data visualization tools preferred
• Familiarity with Salesforce or CRM platforms is a plus
• Strong attention to detail and ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Interest in marketing strategy, client experience, and data-driven decision-making

Preferred Skills

• Ability to interpret data and communicate insights clearly
• Experience creating presentations for business audiences
• Collaborative mindset with willingness to learn cross-functional processes
• Strong problem-solving and critical-thinking abilities

Learning Opportunities

• Exposure to client advocacy and marketing operations
• Hands-on experience with Salesforce reporting and data management
• Insight into branding strategy, marketing standards, and customer experience analytics
• Opportunity to contribute to strategic forecasting and executive-level presentations

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.