Associate Manager, Campaign Quality & Enablement, Marketing Technology
DoorDash USA
About the Team
The Marketing Technology team is responsible for delivering best-in-class tools, data, and processes so teams at DoorDash can effectively acquire new customers, drive retention, and grow new business lines across all our audiences, including Consumers, Dashers, and Merchants. Our mission is to ensure teams can deliver personalized, engaging, and relevant content across all our owned and paid channels. We drive the Marketing Technology vision and strategy, partnering closely with Product, Engineering, Data Science, and Analytics teams to translate Marketing’s technology needs into measurable business outcomes. As part of this, we build the guardrails and enablement that keep communications compliant, high-quality, and scalable.
About the Role
We're looking for an Associate Manager to own campaign quality and enablement for our communications stack. As DoorDash scales—more campaigns, more locales, more personalization—the risk of human error grows with it. Your job is to build the tools and systems that let marketing teams move faster without increasing risk.
You'll product-manage our AI-assisted QA tool and automated anomaly detection, define requirements for platform guardrails, and drive adoption across marketing teams. You'll enable Lifecycle Marketing and Campaign Ops teams across all DoorDash audiences—Consumers, Dashers, and Merchants—working hand-in-hand with Product/Engineering on our notification stack, with Privacy/Legal on policy, and with Deliveroo and Wolt on global alignment.
This is the ideal role for someone who loves the intersection of marketing, data, and technology—and wants ownership over systems that directly enable others to do their best work. This role reports to the Senior Manager, Marketing Platforms within Growth Marketing.
You’re excited about this opportunity because you will…
- Shape the tools that let marketing teams move faster. You'll product-manage our AI-assisted QA tool—defining requirements, prioritizing improvements, and driving adoption so teams catch issues before campaigns ship.
- Build systems that scale. Partner with Product/Engineering to embed guardrails into platforms, so quality is automatic—not a manual checklist.
- Enable teams through great tooling and training. Create guarded templates, living checklists, micro-trainings, and office hours that make doing the right thing the easy thing.
- Own post-send monitoring and anomaly detection—define alerting thresholds, triage logic, and dashboards that surface issues fast.
- Troubleshoot and solve problems in real-time—diagnosing why a campaign suppressed unexpectedly, why deliverability dropped, or why an integration isn't syncing.
- Run our deliverability program: authentication health, IP/domain warm-up, seed testing, and ISP relationships that keep messages landing in inboxes.
- Own list health and channel governance across email, SMS, and push—sunset policies, consent management, opt-out handling, and quiet-hour standards.
- Translate regulatory and platform policy changes into platform controls, so marketing teams don't have to become compliance experts.
We’re excited about you because…
- You have 5+ years in marketing technology, operations, deliverability, or marketing analytics, with hands-on experience across owned channels (email, SMS, push, in-app).
- You lead cross-functionally and influence without authority—building trust with Engineering, Legal, Privacy, and Marketing teams to drive alignment on complex initiatives.
- You have depth with ESP/notification platforms (Braze, Iterable, SendGrid, or similar) and understand how campaigns are built, tested, and delivered—including suppression management and QA workflows.
- You communicate technical concepts clearly to diverse audiences—translating regulatory requirements for engineers, platform constraints for marketers, and business context for legal teams.
- You understand how marketing platforms integrate with internal and third-party tools, including relevant data concepts (APIs, event streams, ETLs).
- You think creatively and devise alternatives when faced with roadblocks—finding practical workarounds when the ideal solution isn't available or timelines are tight.
- You know email/SMS regulations (CAN-SPAM, TCPA, GDPR) and can translate policy into platform controls.
- You have a track record of managing and delivering technical projects end-to-end—from scoping requirements to driving adoption.
- You understand email deliverability and can diagnose inbox placement issues.
- You're comfortable querying data to troubleshoot issues and validate segments—SQL required, experience with BI tools (Snowflake, Sigma) a plus.
- You write clear documentation that scales enablement—making it easy for others to self-serve.
We expect this position to be filled by 3/16/26.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.